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HOW DO REVIEWS GET ON TRUSTED LEAVES?
REVIEWS ON TRUSTED LEAVES ARE WRITTEN BY CONSUMERS FROM ACROSS THE GLOBE.
ANYONE WITH A BUYING OR SERVICE EXPERIENCE CAN WRITE A REVIEW, AS LONG AS THEY FOLLOW OUR USER GUIDELINES.
# 1. Consumer writes a review
Great customer reviews describe the overall experience in a way that’s helpful to readers of reviews on Trusted leaves, and useful to the company reviewed. Honest reviews that set out the facts, provide details, and comment on the level of customer service are most valuable.
Reviewers should leave out personal information (such as names of people), links to other companies and URLs, and anything offensive – such as accusatory statements and coarse language. These are not permitted on Trusted leaves.
# 2. Reviews Are Shown Chronologically
We DO monitor reviews as they come in, they’re not manually moderated or censored before being published. Once posted, reviews are instantly visible to everyone. That also means that businesses can’t delay the publication of reviews by their customers.
When a review is published, the business that’s been reviewed has the opportunity to see it, reply to it and engage in dialogue. It’s this open conversation that gives them the opportunity to learn how to improve their services.
# 3. Genuine Reviews Stay On Trusted Leaves
We don’t delete reviews or company profile pages on Trusted leaves if a business is taken over by new owners. But those new owners are able to reply to reviews and let reviewers know about the business’s change of hands.
# 4. Everyone Can Flag Problematic Reviews
We take instances of fraud or misuse of our platform seriously and have tools in place* for “weeding” out non-genuine or problematic reviews. Such reviews can be flagged by our customized software, or reported to us by a Trusted leaf user, or even the company who was reviewed. Our Compliance Team will then investigate and take appropriate action.
# 5. Reported Reviews Can Be Reinstated If The Highlighted Problems Are Addressed
If the company being reviewed disputes that the reviewer has had a genuine experience with their business, the reviewer can provide Trusted leaves with documentation that shows their purchase, transaction or experience to verify their review. Note that Trusted leaves treats all reported reviews equally, regardless of whether they’re positive and negative.
Reviews that have been removed pending investigation can be put back online if they’re edited to address the problems identified so that they comply with Trusted leaves User Guidelines. They’ll be visible to the community immediately.